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FAQs

  • General

  • Why Hemp? Do your products have psychoactive effects or will they cause a "high"?

    No, our products do not have any psychoactive effects or cause a "high." We utilize hemp seed oil and extracts that are free from tetrahydrocannabinol (THC), which is the compound responsible for the mind-altering effects found in marijuana. Our products are safe to use for people of all ages who seek to nourish and moisturize their skin while maintaining their overall well-being.

    Moisturize Your Skin with the Power of Hemp Seed Oil 

    Hemp seed oil is a natural humectant, which means it quenches your skin’s thirst by drawing moisture into the deepest layers of your skin. Studies show hemp seed oil can increase skin hydration by up to 25% when used regularly. 

    Our Hemp Heaven body lotion harnesses the hydrating power of hemp seed oil to leave your skin feeling soft and supple. Say goodbye to dry, itchy skin and hello to nourished, radiant skin.

    Fight Acne and Soothe Inflammation     

    Hemp seed oil is a potent solution for acne and inflammation. It contains omega-3 and omega-6 fatty acids, which have powerful anti-inflammatory effects to reduce redness and soothe the skin. Studies also show hemp seed oil can reduce acne-causing bacteria on the skin by up to 99% with regular use.

    The Hemp Heaven body lotion contains anti-inflammatory hemp seed oil to calm irritation, fight acne and promote skin healing. Give your skin the relief it deserves.

    Slow Down Skin Aging

    Hemp seed oil is loaded with antioxidants that protect skin cells from environmental damage that can cause premature aging. Free radicals break down collagen and skin tissue, leading to wrinkles and age spots. Hemp seed oil helps neutralize free radicals and may even help boost collagen production.

    Our Hemp Heaven body lotion nourishes your skin with antioxidant-rich hemp seed oil to keep skin looking youthful and vibrant. Reverse the signs of aging and maintain your skin’s natural radiance.

    Embrace the Natural Goodness of Hemp Heaven

    At Hemp Heaven, we infuse our skincare with the natural power of hemp seed oil to provide real solutions for nourished, balanced skin. Our body lotion doesn’t just hydrate your skin, it helps heal, protect and rejuvenate it.

    For more detailed information and sources, please check out our blog post here:

    https://hempheaven.org/blogs/news/hemp-lotion-discover-the-benefits-of-hemp-seed-oil-for-your-skin

  • Where is the store located?

    Our office, showroom, and warehouse are located in Los Angeles, CA.  Our full address is below:

    2034 E 27th Street, Building C, Los Angeles, CA 90058

  • Do you deliver internationally?

    We ship domestically in the United States

  • What is the shipping price?

    Shipping is calculated upon checkout with real-time UPS and USPS rates. We may offer free shipping promotions after reaching certain thresholds.

  • How long does delivery take?

    Shipping to the USA: 4-15 business days  

    
 International customers: 7-20 business days  

    
 Processing time: 1-3 business days

  • Do you ensure that your products are cruelty-free?

     

    Certainly! Our products have received recognition through a certification that guarantees their cruelty-free status. We take great care to ensure that our products are produced without causing any harm, suffering, or pain to animals. Animal welfare is a core value for us, and we are committed to offering cruelty-free products that align with our ethical standards. You can trust that our commitment to animal welfare is a top priority in all stages of our product development.

  • Where can I locate the ingredient list of a product?

     

    We make efforts to regularly update the ingredients listed on our website to reflect any formulation changes. However, for complete accuracy, we recommend referring to the ingredient listing on the back of the product bottle.

  • Why should I moisturize daily?

     

    The skin is primarily composed of water, and maintaining its hydration is essential for its health and appearance. Throughout the day, the body loses water, and external factors can further contribute to moisture loss, compromising the skin's natural protective barrier. Regular moisturization with Hemp Heaven lotions helps replenish moisture, provide essential nutrients, and lock in hydration. By doing so, these lotions support the maintenance of healthy and beautiful skin on a daily basis.

  • What should I do if the pump for my lotion or body wash is not opening or has stopped functioning?

    Here are some steps to follow if the pump on your lotion or body wash is not opening or has stopped working:

    IF THE PUMP DOES NOT OPEN:

    1. Ensure that the screw cap on the bottle is tightened all the way. This prevents the small circular disc beneath the pump from spinning.

    2. Hold the disc in place with your thumb while twisting the pump to unlock it.

    IF THE PUMP DOES NOT DISPENSE LOTION:

    1. Our lotions have rich and luxurious formulas, which may require multiple pumps to prime and dispense the lotion. Please be patient with this process.

    2. If a "well" appears around the pump at the bottom of the bottle, remove the pump and place your hand over the bottle's opening. Shake the bottle vigorously to distribute the moisturizer evenly, and then replace the pump.

    3. Check for any clogs in the opening at the end of the pump. If there is a clog, hold the pump under hot water for 20 seconds and use a toothpick or needle to remove the obstruction.

    4. If there is no clog, remove the pump from the bottle and wipe off any excess lotion from the tube using a paper towel.

    5. Submerge the pump in hot water for one minute and then start pumping to clear out any blockages. If this doesn't work, soak the pump a little longer and repeat the process.

    By following these steps, you should be able to resolve issues with a non-opening or malfunctioning pump on your lotion or body wash.

  • What do I do if I receive an incorrect item?

    Please email us with your order number and the item you've incorrectly received. Once we receive your request we will ensure you receive your original order. 

  • Can I change or cancel my order?

    Unfortunately, we are unable to make changes or cancellations after your order has been placed. We apologize for any inconvenience

  • How do I check the status of my order?

    Once your order is dispatched you will receive a shipping confirmation, along with the tracking details for your order. You can check the status of your order any time on our track order page.

  • What currency do I pay with?

    All prices are charged in US dollars.

  • I don't use PayPal. How can I pay by credit/debit card?

    If you want to pay with your credit/debit card without signing up with PayPal, you should click on "Pay with Debit or Credit Card". Your credit card information is only available to PayPal to complete the requested transaction and is not subsequently stored.

  • How secure is my personal information?

    Hemp Heaven adheres to the highest industry standards to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely. 

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